Unified Inventory Management (Communications Industry) (MOSC)

MOSC Banner

How To Escalate a Service Request (SR) with Oracle Support

edited Apr 16, 2014 10:27PM in Unified Inventory Management (Communications Industry) (MOSC)

Escalation is used to get Management attention to your issue.

Use this process to escalate an SR.

Requesting escalation will ensure attention on your issue but may not change resolution time depending on the complexity of the issue at hand support management will be engaged.

And, the process should not be abused because this could lead to lack of credibility in the process.


The following is a quick summary of the process to escalate an SR. Please read the full KM article for the whole process:

Doc ID 199389.1 - How To Escalate a Service Request (SR) with Oracle Support Services.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center