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Same Invoice number appearing twice in customer ledger

edited Jan 23, 2015 4:34AM in Distribution - JDE1 (MOSC)

Hi All,

An invoice number has appeared twice in the customer ledger inquiry. One is paid (P) and another one is in payment in process (#). All the details except the batch number are same. How can we ascertain the root cause as we can’t charge twice for same item twice?

Regards,

Goggles

Below is one possible explanation. You should open a service request if you want a more thorough investigation of possible causes

From Doc ID 1401653.1 E1: 42: Sales Update FAQ (R42800)

Duplicate Entries
Question 1 - Is it possible for Sales Update (R42800) to be run against the same sales order two different times, accidentally creating duplicate A/R and G/L entries?

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