Disk Storage Pillar Axiom System (MOSC)

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Brick Fan Failure Event Doesn't Callhome

edited Mar 2, 2020 11:27AM in Disk Storage Pillar Axiom System (MOSC) 1 comment

Dear Customer,

Please remember to apply the CallHome Matrix fix after Software Update to 5.4.23 Software.

Symptom,

BRICK_SENSOR_STATE_CHANGE events are not triggering a callhome.  The LED on the PSU/fan module might change to amber and the fan is not spinning but there is no callhome generated. If there are other follow-on events, these may trigger a callhome which in turn may generate a service request.

CallHome Matrix fix is attached to Doc ID 2244434.1

Pillar Axiom: Brick Fan Failure Event Doesn't Callhome (Doc ID 2244434.1)

https://support.oracle.com/rs?type=doc&id=2244434.1)

Thank you,

Oracle Support

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