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Oracle Simphony cloud upgrade schedules

Is there a way to get or view a schedule for cloud upgrades. I have a customer in MTU03 that is waiting for a pretty important upgrade to 18.2.6 and continues to ask for an update and i don't have an answer to give them. I have started support cases but they can't give me an answer either as they don't have a schedule. I am hoping there might be a link somewhere to get this info.

Hopefully i am creating a post that is useful to others

Thank you

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