Oracle Support Accreditation (MOSC)
Discussions
Launch of Descriptive Severity for Service Requests
We are excited to announce that we have improved the Technical Service Request (SR) flow to enable you to provide additional information about your issue.
When creating a Technical SR, you will see three new attributes: Issue Type, Business Impact, and System Lifecycle. The Issue Type attribute allows you to categorize the issue you are experiencing as a Critical Outage, Significant Impairment, Technical Issue, or General Guidance. The Issue Type you select and other information you provide determine the numeric severity assigned to the SR.
We have included tool tips and targeted explanations in the SR flow to provide 'just-in-time' guidance.
For additional help, check My Oracle Support FAQ, Doc ID 2329773.2
To speak to a support representative, contact Oracle Support
Check out a replay of the Webinar event
We are excited to announce that we have improved the Technical Service Request (SR) flow to enable you to provide additional information about your issue.
When creating a Technical SR, you will see three new attributes: Issue Type, Business Impact, and System Lifecycle. The Issue Type attribute allows you to categorize the issue you are experiencing as a Critical Outage, Significant Impairment, Technical Issue, or General Guidance. The Issue Type you select and other information you provide determine the numeric severity assigned to the SR.
We have included tool tips and targeted explanations in the SR flow to provide 'just-in-time' guidance.
For additional help, check My Oracle Support FAQ, Doc ID 2329773.2
To speak to a support representative, contact Oracle Support
Check out a replay of the Webinar event
Support Accreditation Badges - Opt-In Process
If you have successfully completed any Oracle Support Accreditation, congratulations!
You are eligible to have your badge visible in the My Oracle Support Community and earn points.
To opt-in for badge display, click on the Opt-in request link below. Please use the email account associated with your accreditation to ensure we can validate your accreditation. Thank you for your interest in accreditation.
If you have any issues with the link, op- in by sending an email to the address below, using the provided subject and body:
Email to: [email protected]
Subject: Please Display my Oracle Accreditation Badge in MOSC
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