Using the My Oracle Support Portal (MOSC)

MOSC Banner

Resource is not geting assigned to service request on "Run Queue assignment Rule"

edited Oct 19, 2020 3:45PM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

I have created a queue with one resource. als added an assignment rule for the queue to be assighned to service request. But when I create an SR and select the option Run queue assignment Rule the desired queue has been assighned to the SR as per Rule but Resource is not getting assighned. Even though the added resource in the queu has enough capacity.

Please do needful here.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center