Payables and Cash Management - EBS (MOSC)

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Unable to Void payment - Issue in following the Doc ID 2163932.1

in Payables and Cash Management - EBS (MOSC) Question

Hi,

Please note that the problematic payment is reconciled and is in 'Cleared' status, ultimately the 'Void' checkbox is disabled. We tried to follow the Note:2163932.1, but there is no STATEMENT_NUMBER & STATEMENT_LINE_NUMBER. Since the cheque was rejected by the bank, where do we get the statement number from?

Also note that the statement # & line # is neither found in Help -> Diagnostic -> Examine window nor in APList.

Kindly guide how to Void the payment.

Regards,

Abdul Rahman.

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