Using the My Oracle Support Portal (MOSC)

MOSC Banner

Fraud

in Using the My Oracle Support Portal (MOSC) 1 commentQuestion

Hello,

I tried to contact Oracle support and, after failures through chat and email, the only option left was a telephone call. The call is not for free, but I had no idea about the costs. After waiting 25 minutes not being attended, I had to hang up, and today I have received charges of 12.5€ from my communications provider. This means that Oracle has charged me for a service NOT provided. Anyone with the same problem? Does anyone know how to proceed and claim that amount to Oracle?

Thanks in advance,

Pablo

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center