Lease and Finance Management - EBS (MOSC)

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RMA orders not generating credit memo from service contracts in certain OU

in Lease and Finance Management - EBS (MOSC)

Hello,

We have a scenario where service contracts (category-service agreement ) created from OM. Service Billing option selected First billing from OM and subsequent from contracts. Then an RMA for return for credit is created for certain serial numbers. Sublines are terminated for those serial numbers. See that credit memo is generated only for one OU and other 2 OU's no credit memo i generated. See in Pricing/Billing tab under Termination Amount section , see Credited is populated.

Appreciate if you could throw any insight to troubleshoot further. Checked configuration in OU where it is working ( credit memo generated ) and in OU's it is not working (credit memo not getting generated). Configuration are all same. We are in 12.2.4.

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