Enterprise Service Automation (ESA) - PSFT (MOSC)

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Withdrawal button by alternate

in Enterprise Service Automation (ESA) - PSFT (MOSC) 1 commentAnswered

I have an entertaining conundrum and wondering if others have similar entertainment.

We use the alternate feature extensively BUT we only grant an alternate to the Traveler EDIT not FULL access. So, the alternate does the work on an expense report but the Traveler is the one who must press the SUBMIT button.

Sometimes the Traveler submits the wrong expense report (or is just overeager) when the alternate is still working on it. Unfortunately, because the alternate has only EDIT and not FULL access they either need to have the Traveler withdraw the report or hunt down an approver and have them send it back.

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