Interaction Wrap-up form Note
Advanced Collections 12.1.3
When I enter comments in the Note box of the Interaction Wrap-Up screen and click End Interaction, a record is created in the JTF_NOTES_B table. This is good. However, the NOTE_TYPE is not what we want. Is there a way to set the NOTE_TYPE to something specific? It seems the code is just picking the most recent one created, or something like that.
Form Application : TeleSales
Form Name : ASTCCCRC
Form Version : 11.5.113