Teleservice - EBS (MOSC)

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Interaction Wrap-up form Note

Advanced Collections 12.1.3

When I enter comments in the Note box of the Interaction Wrap-Up screen and click End Interaction, a record is created in the JTF_NOTES_B table. This is good. However, the NOTE_TYPE is not what we want. Is there a way to set the NOTE_TYPE to something specific? It seems the code is just picking the most recent one created, or something like that.


Form Application : TeleSales

Form Name : ASTCCCRC

Form Version : 11.5.113

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