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SDM Fails to Connect to SBCs

in Acme Packet (MOSC) 5 commentsAnswered

I had a working SDM.

I was then forced to change the IP addresses of the SDM servers and since then I have not been able to reconnect to the SBCs. Due to the change of the IP addresses I lost the database so I am building the connections from fresh.

I am now getting the message "Error occurs in processing data. Failed to validate Device Group 'SBCSserverName' for Network Function 'SBCSserverName'. The Telnet protocol service encountered an unknown error. Reason: Connection timed out.

I did find Doc ID 2618501.1

This states "The user account for the application was configured to use ssh-password to connect to the server after upgrade, however this isn't supported on the application side, so the login to the application failed."

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