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can't access my own SRs

edited Jan 12, 2021 2:52PM in Using the My Oracle Support Portal (MOSC) 7 commentsAnswered

I've raised a technical SR, which, after subsequent log in to My Oracle Support, has disappeared form the Service Request tab. I do receive daily emails notifications from Oracle that my SR has been updated, but I can't access it. My Service Requests list in fact is empty.

Any reason for it?


I have selected all Support Identifiers available to our organization, and asked our admin check my permissions.

Also checked Closed SRs to no avail.


Strangely, my admin can access the SR.

Any thoughts?

Thank you.

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