How can I increase the priority of a SR
I have created a SR two days ago with serverity 3.
It has been created two days ago and it haven't escalated to any group/person.
I want to increase priority, because the SR isn't been attended.
There isn't a button for this and I can't request because the SR hasn't been assigned a technical.
There is a note listed for this: 1080475.1 it points a url for support contact, but the phone listed for Europe are only for support renewals
What can I do?