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How can I increase the priority of a SR

edited Jan 15, 2021 8:33AM in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered

I have created a SR two days ago with serverity 3.

It has been created two days ago and it haven't escalated to any group/person.

I want to increase priority, because the SR isn't been attended.

There isn't a button for this and I can't request because the SR hasn't been assigned a technical.


There is a note listed for this: 1080475.1 it points a url for support contact, but the phone listed for Europe are only for support renewals


What can I do?

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