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Unable to Delete Items from Inbox

We went through user testing in our non-production environment before moving to the production workspace. A few users are unable to remove some of the items from their inbox that were left over. The user didn’t have any trouble deleting notifications, but can’t seem to get rid of these four items in my inbox (see attached). I am thinking it might be because we have moved to another workspace? Are there certain notification that just can't be deleted? If so, what would be those conditions?


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