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Attachments need to be sent with BPM workflow notifications when service request is updated

edited Jan 27, 2021 4:02PM in Using the My Oracle Support Portal (MOSC) 1 commentQuestion

Hi All,

I have created an object workflow for service request object with business process action and with an event condition as when record status is updated. Created a service request record with an attachment in it and updated the status. The BPM workflow notification has been triggered successfully but the attachment is not sent along with the notifications(Email and bell notifications). Please let me know if any configuration needs to be done to send record attachments along with the BPM workflow notifications.

Regards,

Pavani

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