Format Payment Instructions is completing in error

hi

Format Payment Instructions is completing in error in a few cases .

Pl find below error in log file

Fetching extract. Timestamp: Fri Feb 05 15:38:01 IST 2021
After fetching extract, doc is null:  Timestamp: Fri Feb 05 15:38:01 IST 2021
After extract call args, before create extract.  Timestamp: Fri Feb 05 15:38:01 IST 2021
End.  Timestamp: Fri Feb 05 15:38:01 IST 2021
End doExtractAndFormatCore Timestamp: Fri Feb 05 15:38:01 IST 2021
No extract has been previously created. Create extract.Timestamp: Fri Feb 05 15:38:01 IST 2021
java.sql.SQLException: ORA-31011: XML parsing failed
ORA-19202: Error occurred in XML processing
LPX-00216: invalid character 253 (0xFD)
Error at line 1
ORA-06512: at "APPS.IBY_EXTRACTGEN_PVT", line 380
ORA-06512: at line 1

Pl suggest