Payables and Cash Management - EBS (MOSC)

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ORA-20308: A forwardee's api_insertion field

edited Jan 3, 2022 4:55PM in Payables and Cash Management - EBS (MOSC) 5 commentsAnswered

We are currently on 12.2.9

We use position hierarchy for AP approvals. We have AP approval workflows set up to escalate after 15 days to next approver when someone in the hierarchy does not approve (reminder emails are sent every 3 days). When escalation fails, we may see this error message:

Error Name = -20308

Error Message = ORA-20308: A forwardee's api_insertion field must have the value ame_util.apiAuthorityInsertion when the forwarder is a chain-of-authority approver, and ame_util.apiInsertion otherwise.

I have searched MOS many times and cannot find the exact meaning behind this message. Most likely we have a set up error, so can someone please help me troubleshoot?

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