Absence Management - Calculate Duration/End Date button

We are in v9.2 and recently completed an upgrade to image 32 and are on tools 8.57.

I'm entering an absence request for 2 days and normally when I click the calculate duration or end date button, it will populate 16 hours however, it is not populating anything. When I forecast the absence, the paid hours in the forecast results are showing as 0. I've checked configuration on the country take page and nothing has been updated. I also tested by changing the selection on the country take page from 'if both entered calculate duration' to 'if both entered calculate end date'; that did not work either. Any help would be great.