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Help with date diff calculation

I am trying to calculate the difference between two dates fields using SQL. Unfortunately, Oracle SQL doesn't allow the DATEDIFF function. I was given code via an SR but it doesn't work (I'm able to save the code but when I try to look at the sample data, it just says "error").

The two date fields are "timestamp" format (date and time).

Thanks in advance for any help; this has been driving us crazy for a few months now.

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