Human Resources and ELM - PSFT (MOSC)

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Guided Self Service Process when admin cancels a transaction

edited Mar 30, 2022 1:38PM in Human Resources and ELM - PSFT (MOSC) 3 commentsAnswered

We are currently testing turning on the termination transaction for guided self service. If the administrator makes comments and cancels a transaction, when the manager clicks on the link in the email, it takes them to the page with Transaction Details, but you can't see the comments the administrator made. If you go to enter the termination again, you receive an error "Exception Occured" A new Activity Guide Instance cannot be created ....". What is the process when an Administrator cancels the transaction? Should the manager be able to see the comments they made?

We are on PeopleSoft HR 9.2, Image 37.

Thank you

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