How to add a record into table csi_item_instances.
Details as below:
- Oracle EBS version R12.1.3
- item not picked 'Track in Installed Base' Flag.
- Order shipped and closed.
- Not able to find any record in the csi_item_instances table and error processing.
- need to manually add the record for Service request creation.
- Will enable this option.
Any suggestion?
Thanks,
John
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