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creating technical SR issue

in Using the My Oracle Support Portal (MOSC) 1 commentQuestion

Hello

I am trying to open a technical service request for our customer but when I enter the device serial number I get this error message:

You do not have the privilege to create Service Requests for Support Identifier (206*****) associated to this serial number (1621NM****). For further assistance, contact your Administrator to obtain proper privileges.

thank you in advance

Best regards

Khalil Maila

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