JDE Favorites missing for a user

The favorites option is missing for a user. I set up my test account as the user and could not see favorites until I cleared the server cache through server manager. The user still cannot see favorites. I tried my test account on another computer without any issues.

I checked *PUBLIC and it still has Security Type A with Favorites.

This was tested in: Firefox, Chrome, MS Edge (Chromium) and IE11. Same results in all browsers.

In another test, the user connected to my computer through Microsoft Teams. The user logged into JDE and could not see favorites, I logged into JDE (without closing the browser) and I could see favorites. My test account and the user's account have the exact same roles.