Siebel Business Process & Functionality (MOSC)

MOSC Banner

Date discrepancy in Smart Script Answer

edited Jul 1, 2021 7:37PM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered

Hi,

We see date discrepancy in the smart script answers on UI Vs DB.

It has been observed that smart script answer is saving date in the db in UTC format, where as on UI it shows date as per UI locale ( GMT+2).

We have a functionality where user clicks on "Email to Remedy" button on SR Detail applet, which generates the email body using a communication template.

The communication template uses "IBM Call Script Run Answers" BC (which is clone of vanilla BC "Call Script Run Answers") to query the data & embeds the data in email body. Then the email is triggered.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

SBL Business Process Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center