AR Credit Memo Workflow Approvals
Hello,
We are using Oracle Advanced Collections in our R12.1.3 instance and upon entering the dispute details, AR Credit Memo workflow is triggered. Now it has the below three approval hierarchies:
- Collector
- User with the approved amount limit on the particular dispute reason
- User with Receivable Role responsibility.
In our organization, Business users are the collectors who will be initiating the dispute and hence the workflow. Is there a way I can disable the 1st and 3rd level or any of the approval steps in the AR Credit Memo workflow? Please suggest.
Also if the above is not an option, can Users create rules to auto-approve the notifications without opening them? Vacation rules doesn't seem to solve the purpose here.
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