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ACH Transfer Issue

edited Sep 9, 2021 8:11PM in Design Tools & Output Technologies - JDE1 (MOSC) 8 commentsAnswered

Hi,

We transfer ACHs on Wednesday and Friday, weekly. Friday's ACH processes fine. However, with Wednesday transfers we have been facing face issues:

We transferred one ACH file, bank received 2. One they deleted as duplicate and 2nd showed as "stuck in process" on their side.

On our side, the file transfer is fine, we successfully drop the file on bank server.

Has anyone faced similar issue or have insights on what might be causing it? Appreciate the response/help.

Note - Ipswitch is involved in the process

Thank you.

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