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Unable to send emails

edited Sep 22, 2021 12:03PM in Install, Upgrade, Clone, Patch - EBS (MOSC) Question
Hi Experts,

We are on R12.2.5

We are unable to send emails from workflow mailer.Recently our vendor changed,
Earlier we are using gmail smtp server on port 25 but new vendor has provided port 465 and a smtp server along with cert1.pem file.

Any idea about this error:

Errors from workflow logs:

[22 Sep, 2021 5:20:34 PM IST]:1632311434495:-1erpsupport.ttd.com:172.16.112.139:-11:20420:SYSADMIN(0)Thread[outboundThreadGroup1,5,outboundThreadGroup]:172.16.112.139:15344:1632306906398:16:EXCEPTION:[SVC-GSM-WFMLRSVC-40555-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:Intending to send email to -> [["RANGANADHA KISHORE, PALEPU" kishorepale@gmail.com]]. Sending to -> [["RANGANADHA KISHORE, PALEPU" kishorepale16@gmail.com]]
[22 Sep, 2021 5:20:34 PM IST]:1632311434495:-1

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