While setting up multi-level approver profiles, reports get routed to old approver.
edited Oct 19, 2021 3:52PM in Enterprise Service Automation (ESA) - PSFT (MOSC) 8 commentsAnswered ✓
Pere Taule assisted me on this issue.
I'm now having problem with who the expense reports get routed to at submission.
We have several approval steps: Expense Manager, Project Supplemental, Prepay Auditor.
We need to have tiered amount approval at the Prepay step. Pere showed me a workaround where we can have 2 new Approver Profiles for Prepay step and define the amount at the Approval List. We also need only 1 out of 2 reports to be routed to level 1.
It doesn't seem to be working for SetIDs that have other workflow steps before Prepay Audit. We used Refinement Template for Level 1 but all reports get routed incorrectly...
I'm now having problem with who the expense reports get routed to at submission.
We have several approval steps: Expense Manager, Project Supplemental, Prepay Auditor.
We need to have tiered amount approval at the Prepay step. Pere showed me a workaround where we can have 2 new Approver Profiles for Prepay step and define the amount at the Approval List. We also need only 1 out of 2 reports to be routed to level 1.
It doesn't seem to be working for SetIDs that have other workflow steps before Prepay Audit. We used Refinement Template for Level 1 but all reports get routed incorrectly...
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