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Can a default alternate contact be defined?

in Using the My Oracle Support Portal (MOSC) Question

When opening a SR the primary contact is set with email of the person who opens the SR.

Can I define that also always for a CSI an alternate contact is set by default (a customers distribution email list)

Reason beyond:

When the owner is absent (holidays and sickness) the email distribution lis should be informed about updates.

Manually setting the alternate contact is the way, I know but customers support team will often forget to do, that so a default alternate contact would be a desired feature.

Is there any possibility to reach that?

-Peter

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