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Verified Return issue

in Retail Point-of-Service Solutions (MOSC) 2 comments

Good morning Oracle Support -

We received a request from one of our client where a return was performed for a transaction which contains discount / coupon applied to it. On return user receives the below error stating that return information is not found. As result, user completed the return as unverified return.

Xstore log snippet:

WARN          2021-12-23 14:22:59,996    Datasource offline: [Xcenter] EXPLANATION: dtv.data2.access.exception.FailoverException: Unrecognized message from servlet: dtv.data2.access.exception.DtxException: Failed to instantiate: dtv.xst.dao.dsc.impl.CouponDiscountDBA. There may be a problem with the class name field on table: dsc_discount :: dtv.data2.access.status.StatusMgr.logOffline(StatusMgr.java:382) [REGISTER:OCP

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