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How to escalate an existing SR?

in Using the My Oracle Support Portal (MOSC) 4 commentsAnswered

HI,

I'm unable to escalate an existing SR.

  • All required information is present in the SR within template ******************* Request Management Attention *******************
  • I have called the Oracle hotline. Our delivery manager has also called the hotline.

But the service request still has the status "never escalated"! What's wrong?

I just cannot get through the assigned support engineer in India, which is not helpful at all!

Regards,

Igor

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