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How do I close the SR if 'close SR' button not grayed out?

edited Feb 28, 2022 3:20PM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

This SR had in closed request status for 3 weeks, I was trying to close this SR but that changed status review update. I want to close this SR asap but now there is no option close SR. Can some one help me to close this SR asap.

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