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My account just got restricted for no reason

Hi everyone, I am new here and I am days old oracle free tier user. I was testing their services and trying to see if it is better than AWS but suddenly after I launched a server with Oracle, in a few days, I was trying to check my instance but it doesn't show and only says I am not permitted for the information in the compartment. When I go to support, it's shoring me to create a new support account and when I do, it doesn't let me. It is saying to request access on support.oracle.com and I did

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