Apps Unlimited Value of Support Series: Partnering in Resolution

Last week’s article shared methods for faster resolutions. Resolving issues requires a partnership of sharing information between you and the Oracle team. Here are actions you can take to reach that partnered solution faster.

* Share project milestones and business impact - these affect how you do business and we want to prioritize appropriately.

* Ask for help - if you don't understand what's being requested or the SR says ‘Customer Working’ and you don’t know what’s expected, reach out so we can clarify and discuss the action plan together. Use the SR chat feature to reach out without having to pick up the phone!