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[INS-32101] Specified Oracle Home user does not exist. when upgrading to 19c

in Database Install/Upgrade/Opatch (MOSC) Question

We are on 12c, 12.1 and moving to 19c. I'm trying to install the software only version of 19c and from my research I have to install it using the same windows account that 12c was installed under in order to upgrade to 19c from 12c. I keep getting this error [INS-32101] Specified Oracle Home user does not exist. I'm using the same username "oracleuser" and using the local computer name (which is different because it's a test server) example: production server was installed with ABC\oracleuser and test server is named ABCTEST\oracleuser.

Has anyone else had this issue?

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