Inventory Management - EBS (MOSC)

MOSC Banner

White screen on Android device

edited Jan 18, 2023 5:32PM in Inventory Management - EBS (MOSC) 6 commentsAnswered

Hi, we have faced issue with Oracle app in Zebra TC52 scanners. They are showing white screen quite often and normal reboot is not working.

-       Android version 8.1.0

-       Chrome version 78.0.3904.108

-       Oracle version 1.3.1

Shutdown of device and restart didn’t help -> still white screen after opening Oracle app.

Forced shutdown of Oracle app in settings – app menu -> still white screen.


Uninstalled Chrome & Oracle – reinstalled apps, first Chrome, then Oracle with URL and now Oracle Login is available again.

Anything that you could help? No similar issue with Zebra TC8300, so might it be something to do with the scanner model? It has the same versions of Chrome and Oracle app. Warehouse is different.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Inventory Mgmt Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center