Repair Order - Receive Different Serial Number in Advance Exchange Process
Hi
We have a business scenario - Where Repair Order is created against Item#A1, Serial # S1. This creates Ship and Return Logistics Lines.
Against the Ship Line - New Serial Number is shipped out as expected (Item # A1, Serial # S11)
However, against the Return Line, Customer is physically returning below mentioned cases
- Different item (Item # A2, Serial # S1)
- Different serial number (Item # A1, Serial # S2)
Please suggest, how to receive a different Item or a different Serial Number on the same repair without cancelling the existing logistics line and adding new logistics line.
Thanks