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On the Oracle SBC how do you prevent SIP Caller going to multiple agents in genesys?

edited Jun 6, 2022 6:00PM in Acme Packet (MOSC) 2 commentsAnswered

I am have a issue when a SIP call comes in to the Genesys Call Center it presents the call to 2 Call Center Agents. What is the setting in the Oracle SBC to prevent that from happening?

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