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Xstore throwing email validation error when correct email is given

Good morning MOSC -

I have a quick question on one of the issue we got recently.

When trying to send an email to jayneerwin@ymail.com, the email validation error is received. The manager from store confirmed this is her real email. After the 2nd received error, only a printed receipt was available

We suspect there is issue with some Flex service. So just wanted to check with you if there are any possibilities this issue would occur?

Thanks

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