Advanced Benefits - PSFT (MOSC)

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Error received when trying to delete dependent record from employee record

in Advanced Benefits - PSFT (MOSC) 1 commentAnswered

V9.1, Ptools 8.59.07

User encountered the following error when trying to delete dependent records from an employee (the dependents were added erroneously to the employee). Navigation is Main Menu - Benefits - Employee/Dependent Information - Update Dependent/Beneficiary.

Error is: "You cannot delete this dependent because Dependent Identification Details exist. (3000,716) In order to maintain referential integrity, this dependent cannot be deleted. In order to delete this dependent, you must first delete the Dependent Identification Details associated with this dependent."

I traced the program to see that this error is executed because records exist in the PS_CITIZENSHIP table. What I don't know is how they got there in the first place, and what is the proper procedure (ie - "delete Dependent Identification Details" - HOW and WHERE??)

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