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A Self service process to display a pay slip (in pdf) does not display results for a few staff

in EBS Customizations (MOSC) 4 commentsAnswered

We have a custom pay slip at Bank of Uganda for staff. It is accessed via self service and a staff selects the pay period e.g JUL-22 and submits this process. It runs and returns the a pdf format of the pay slip for the particular staff. However, it has not been working for about 5 staff out of 900. All profile settings are the same as for other staff. What could be the problem?

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