Database ORA-600 / ORA-7445 Analysis , Diagnostic Repository (ADR) & Packaging (MOSC)

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SR Creation - Possible to Report Oracle DB Instance Outage w/o ORA- Error Code?

in Database ORA-600 / ORA-7445 Analysis , Diagnostic Repository (ADR) & Packaging (MOSC) 4 commentsAnswered

Dear Oracle Support,

One of my users reported an outage with one of their Oracle db instances. When I pressed the user for details of the outage, i.e. error(s) thrown and logged in the Alert log there were none to be found other than a VTKM time drift error message. After this error occurred the instance spontaneously restarted. Would it be possible to create a new SR for an error if there's no ORA-error code to report?

Please advise.

Involves Oracle database server Enterprise Edition

db version - 19.8.0.0.0

P.S. - instance does have ORA-00600 errors in alert log from time to time. But none occurred within a week of the reported outage (neither before nor afterwards).

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