Retail Point-of-Service Solutions (MOSC)

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Missing-pakage.csv alert is not being created when logs are missing.

edited Oct 3, 2022 7:41PM in Retail Point-of-Service Solutions (MOSC) 4 commentsAnswered ✓

Hi Community,

Due to pospoll.zip not having a missing-pakage.csv file containing the details of shutdown/offline register data, pospoll is being processed without any alert.

We are having this issue for while now. it is creating issues on the accounts side.

We have tried to figure out the root cause of this issue but unable to do so in the last 4 months. it is a regular issue. every time when a register is shut down it does not create the missing-pakage.csv file.

Events/Steps:

  1. Start store with 1 lead and min 2 non-leads
  2. Ring sales on each register.
  3. Shut down anyone of the non-leads.
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