Approvals routing to incorrect Approver
Hi,
We are on 9.2 and I'm trying to determine why approvals for PO changes are routed to the incorrect approver.
Scenario:
User A creates a new PO
PO routes appropriately
The 1st level Approver, who is also the Buyer, makes a change User A's PO adjusting qty or cost. The total amount is under the 2nd level Approvers threshold, however, the PO routes to the 2nd level vs. auto approving at 1st level Approver. Based on the total amount the PO change should not reach the 2nd level approver.
If User A changes their own PO, it routes accurately.
It's a simple hierarchy:
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