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Service Request for Oracle quarterly Security patches

Hello,

Oracle Database 12.2.0.1 SE One

I opened SR to get password for October security patches:

18-Oct-2022 Combo OJVM RU 12.2.0.1.221018 and DB RU 12.2.0.1.221018 Patch 34449285

Before I created one for July patch and got password. This time however I got following reply:

"Oracle Database 12.2.0.1 is in Sustaining mode from April 1, 2022. Quarterly patch Bundles released from April 2022 are password protected and ONLY for Customers with Quarterly Updates exception approval.

As per the record, you are not having the required privileges to download the October 2022 DBRU. You have to check with your account manager or sales representative for further assisatnce."

I have following rights for this SI:

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