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SmartView Error (12157) "Can't connect to the provider" after computer update

in Hyperion EPM General (MOSC) 5 commentsAnswered

A SmartView user had just upgraded their computer to the latest Windows 11 release and in the process, it seems to have broken the shared URL connection to SmartView.

I have looked at this Document Display (oracle.com) in the knowledge base but this is a client-side issue not a server-side issue and I can't change that setting even if I wanted to. I have tried uninstalling/reinstalling the add-in to excel, adjust TLS Internet Options from control panel...and none of it works unfortunately. Any ideas besides upgrade the server application?

Software Versions

OS: Windows 11 64bit

Excel 2013: 64bit

Smartview : 11.1.2.5.510 64bit

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