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Can we use an Oracle 19c under the current support contract?

edited Jan 27, 2023 12:09PM in CRM On Demand - Administration (MOSC) 2 commentsAnswered

I have asked the follwoing question through "https://partnerhelp.oracle.com", but Oracle PartnerHelp replied me that please access MyOracle Support to get the response.

Therefore, please let me post again in here.

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To whom it may concern,


We have a question regarding an Oracle upgrade.

Currently, we have the following licenses between Oracle and our company.


OPN (Oracle Partner Network Agreement)

MDA (Master Distribution Agreement)

ESL (Embedded SW License)

PSA (Public Sector Addendum)


So, could you please let us know if our customers using Oracle 12c can upgrade to Oracle 19c free of charge within this scope?

Or do we need to conclude another licnese to do that?

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