Pplsft Travel & Exp workflow is rerouted to HR Supervisor instead of Travel admin in case of error
Hi,
Needed some help with T&E approval workflow.
We have setup our Peoplesoft Travel Authorization and Expense workflow where approvers are assigned based on Department IDs (routing Chatfield under approver types is - Department). Each workflow has at least 5 levels of approvers, with HR supervisor being one of them. If at any level of approval, an approver is not assigned to a specific department, then the workflow is getting routed the employee's HR supervisor. Is there a way for us to change this and make it route to the Travel administrator (Defined under transaction definition) instead?
For example, the workflow has (1) fiscal approver (2) travel approver (3) HR supervisor (4) travel department approver. If no fiscal approver is assigned to a department and a user from that department submits a TA or ER, we would like it to be routed to the travel administrator, but it is routing to the HR supervisor.