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Sales order processing issue

Hi,

I have one issue where sales order was raised for 10k quantity in a single line(1.000) and while processing order, new line(1.002) got added of 4K quantity automatically and showing total order quantity as 14K. When checked in F42199 it's showing next and last status as 545-902. One more think that Program id (PID) is showing as N4201360 and it's a business function. We have cancelled order line with 4K but can any one help me to understand how it has happened to avoid this type of issue in future orders.

Regards,

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